1. Our values

Aero Centar Krila d.o.o. conducts its business in accordance with the principles of honesty, transparency, and respect for all stakeholders — customers, partners, and employees.

2. Relations with customers

We are committed to providing a reliable, fast, and secure service. We treat every customer with respect and respond to complaints and queries professionally and promptly.

We do not engage in misleading advertising or unfair commercial practices.

3. Business ethics

We commit to:

• acting in accordance with all applicable laws and regulations,
• avoiding conflicts of interest,
• not tolerating any form of corruption or bribery,
• maintaining the confidentiality of business and customer information.

4. Partner relations

We build long-term partnerships based on mutual trust, clearly defined rights and obligations, and fair business practices.

5. Social responsibility

We act responsibly toward the community and the environment. We support local initiatives and strive to minimise our environmental footprint.

6. Reporting violations

Any violation of this code can be reported confidentially to webshop@ackrila.com. All reports will be taken seriously and handled with discretion.

Last updated: March 2026.