1. General information

This Privacy Policy explains how Aero Centar Krila d.o.o. collects, uses and protects the data of users of ackrila.com.

By using the site and/or registering an account you accept this Privacy Policy.

2. Data collection

The site may be used with or without user registration.

When registering an account, the following data are collected:

• First and last name (if required),
• e-mail address,
• password (stored in encrypted form),
• phone number (if required).

In addition, data necessary to fulfil the service are collected:

• phone number or user identifier for top-up,
• technical data (IP address, device type, browser, time of access).

3. Purpose of processing

Data are used for:

• creating and managing user accounts,
• fulfilling orders,
• communicating with the user,
• sending notifications related to the account or service,
• improving site functionality,
• preventing misuse and enhancing security.

4. Data retention

Account data are retained as long as the account exists or until the user requests deletion.

Transaction data may be retained longer in accordance with legal obligations.

5. Data sharing

Data are not sold to third parties.

They may be shared with:

• payment service providers (for payment processing),
• telecom operators (to fulfil top-ups),
• IT partners (hosting, system maintenance),
• competent authorities as required by law.

6. Security

We take all reasonable technical and organisational measures to protect personal data, including encryption and access control for user accounts.

7. User rights

Users have the right to:

• request access to their data,
• correct inaccurate data,
• request deletion of their account and data,
• withdraw consent for processing (where applicable).

To exercise these rights, users may contact us via the e-mail address listed on the site.

8. Cookies

The site uses cookies for:

• correct system operation,
• user login (session cookies),
• analytics and improving the user experience.

Users may manage cookies through their browser settings.

9. Policy changes

This Privacy Policy may be amended at any time.

All changes will be published on this page.

Last updated: March 2026.